Telehealth

We are pleased to offer our patients Telehealth services for their Dermatology care needs.  This technology provides us with the ability to address many of the conditions we treat within the scope of Dermatology, however not all visits can be conducted through our Telehealth platform.

Some of the common conditions we are able to address by Telehealth are:

  • Acne
  • Rosacea
  • Exzema
  • Psoriasis
  • Rashes
  • Spots of Concern*
  • Skin or Wound Infections*

*These may be assessed by Telehealth, but in some cases, an in-patient visit will still be required for diagnosis and/or treatment.

Total Body Screening exams, annual skin cancer screenings, and procedures cannot be addressed in a Telehealth visit.

To determine if your individual needs can be addressed with a Telehealth visit, please contact us.

Telehealth FAQ’s

How do I schedule a Telehealth visit with my provider?

What happens after my Telehealth visit is scheduled?

  • Review, sign and return the Telehealth Consent FormEmail it to us at Contact@CentralDermCenter.com (if you cannot scan the document, take a photo of the signature page and email this as an attachment) OR fax it to us at (919) 401-1924
  • You will need an active Patient Portal. If you do not have an active Patient Portal, the scheduling team will create your portal while scheduling your appointment.  You will receive an email within 15-20 minutes of activation by our staff. You will need to follow the instructions in the email for activating your portal before your Telehealth visit
  • Telehealth Access Email: This will be sent to you within 15-20 minutes after your visit is scheduled.  This email contains the following information and links:
    • Links to download the PocketPatient™ app from either the Play store (Android) or the App Store (Apple)
    • Instructions on how to use the app
    • The URL for our office (centralderm.ema.md) which is required to log into the app to conduct your Telehealth visit.
    • Your User Name

How do I start my Telehealth visit?

After you have installed the app,

  • Log in using our URL (centralderm.ema.md), your patient portal user name and password.
  • Click/select “JOIN VIDEO VISIT”

Please note:  This link is only available once your provider has initiated your visit and will only remain active for 10 minutes after initiated.  If you do not log on for your appointment on time or you do not see this link, please call our office at (919) 401-1994 for assistance.

What if I don’t have access to a smartphone or tablet?

You may also use your Patient Portal on a desktop computer for your Telehealth visit.  In order for this to work, you will need to ensure that your computer has the following software and hardware:

  1. Chrome or Firefox Internet Browser installed
  2. A microphone and speakers*
  3. A webcam*

*If you do not have the required hardware, we recommend you use the PatientPocket App instead.

To start your visit on the Patient Portal on a Desktop computer:

  1. Log into your patient portal
  2. Select the Appointments Tab on the top of the screen
  3. Select the Video Visits Tab on the left of the screen
  4. Click on START MY VIDEO VISIT

Please note:  This link is only available once your provider has initiated your visit and will only remain active for 10 minutes after initiated.  If you do not log on for your appointment on time or you do not see this link, please call our office at (919) 401-1994 for assistance.

How will I be billed for my Telehealth visit?

Telehealth visits are billed similarly to regular in-office visits.  We will collect your copay when we schedule your appointment, then bill your insurance as we would with a typical visit.  Any remaining balance will be invoiced to you after your insurance has processed the claim.