FAQs

Easy! You can book online, submit an appointment request, or call us at 919-401-1994.

Anyone who has concerns about a condition involving the skin, hair, or nails should see a board-certified dermatologist or a dermatology PA. Our providers have many years of advanced training in correctly identifying conditions that affect the hair, skin, and nails. Getting an accurate diagnosis is the key to receiving proper treatment. To make an appointment with one of our providers simply book online, submit an appointment request, or call us at 919-401-1994.

Aesthetic medicine is a broad term for services that focus on altering cosmetic appearance through the treatment of conditions including signs of aging, skin laxity, wrinkles, brown spots, age spots, excess fat, scars, unwanted hair, skin discoloration, and skin texture. To learn more about the treatments we offer, click here.

Physician assistants (PAs) in dermatology evaluate, diagnosis and treat a broad variety of conditions that are treated both medically and surgically. They also perform screening exams, preventive care and education for dermatologic patients and families. Building on their primary-care training and experience, our PAs have been trained in clinic by a collaborating dermatologist and together the physician -PA team will decide the practice style, collaboration agreement, and delegation of services which they find appropriate for their practice. Our PAs work autonomously within a dermatology office much like a staff dermatologist seeing a wide range of medical, surgical and cosmetic patients but always with the support of a board certified or board eligible dermatologist. To learn more about our Physician’s Assistants, click here.

We have multiple locations across The Triangle including Cary, Chapel Hill, Pittsboro, Raleigh, Sanford, and soon-to-be Fuquay-Varina.

Medical Dermatology:

• New Patient Forms or Updated Existing Patient Forms
• Insurance Card
• Photo ID
• List of Current Medication List

Medical Aesthetics Forms:

• New Patient Forms (if new to our practice)
• List of Current Medications
• List of Current At-Home Skin Care Products

While everyone is busy and as you have probably been frustrated when waiting for a provider, we do our best to stay on time for our patients and you are an important part of that. Please plan to arrive 10 minutes prior to your appointment time if you are an established patient or 20 minutes prior to your appointment time if you are a new patient. 

Any patient that is more than 10 minutes late for their appointment or has not completed their paperwork, will need to be rescheduled.

We accept payment from most major medical plans, including, but not limited to:

• Medicare
• BCBS
• United Healthcare
• Cigna
• Aetna
• Medcost
• Humana
• Tricare

For a comprehensive list click here.

Medical Visits:

Any established patient who fails to show or does not cancel or reschedule within 24-hours of their appointment 3 times within a twelve-month period will be discharged from our practice. Any new patient who fails to show for their initial visit 2 times will not be rescheduled.

Aesthetics Visits:

Unless cancelled at least 24 hours in advance, missed chemical peel, facial, microdermabrasion, waxing, and consultation appointments will be charged a no-show rate of $50.00 (and all other missed appointments including neurotoxins, filler, and laser appointments will be charged a no-show rate of $150.00) for the second no-show, and any no-show after.

Mohs micrographic surgery is an effective, meticulous technique that offers the highest cure rates (and the smallest wounds) for most skin cancers. Dr. Beth Goldstein and Dr. Nicholas Taylor specialize in the surgical procedure at Central Dermatology Center. Dr. Goldstein and Dr. Taylor are Fellows of the American Society for Mohs Surgery. Named after the physician who developed the procedure in the 1930s, Dr. Frederic E. Mohs, the surgery is most often used to treat squamous cell and basal cell carcinomas. They are the most commonly diagnosed types of skin cancer. To learn more about Mohs and our additional Skin Cancer Treatment Options, click here.

IG-SRT, or Image Guided Superficial Radiation Therapy, is a non-surgical low energy radiotherapy for the treatment of non-melanoma skin cancer. It’s a short treatment with no pain, no cutting, no downtime, no scarring! To learn more about IG-SRT and our additional Skin Cancer Treatment Options, click here.

As a patient at Central Dermatology Center, your skin health and concerns are our priority. In order to deliver the highest quality care during your appointment, we want ensure appointment expectations allow us to provide a pleasant and productive patient experience.

1. The staff at Central Dermatology Center want to accommodate appointment requests as soon as possible. If the provider and appointment date is not available, please consider an appointment with another provider at the same location or another location. If you are an established patient and have an urgent concern, you will be directed to the Triage staff for scheduling.
2. We want to ensure we address your priority in your appointment. However, your provider may not be able to address all your concerns in a single visit. Specific concerns or conditions require an entire visit due to the complexity, including total body skin exams, rashes, and hair loss. Please provide your highest priority when you schedule your appointment. At your appointment, the medical assistant will confirm this priority. If there is time, your provider may be able to address other concerns. If there is not time to address all your priorities, an additional appointment will be scheduled.
3. The decision to proceed with a surgical procedure at the time of a visit is at the discretion of the provider. Providers must consider whether a procedure is appropriate, how and when it should be performed, and who should perform the procedure. Please understand that your providers balance various concerns with your best interests in mind. All surgical procedures require a consult appointment with a provider prior to scheduling.
4. If you are new to our practice, have not been seen in the last 3 years, or have changes to your insurance or demographics, please plan to arrive 20 minutes prior to your scheduled appointment to complete necessary paperwork. If you are an established patient without recent changes to your insurer or information, please arrive at least 10 minutes before your appointment. All new or established patients will be asked to update a medical history form annually. If you have not arrived and completed your paperwork by 10 minutes after your appointment, you will need to be re-scheduled. If you are unsure when your appointment time is please call us at 919-401-1994 or log onto our patient portal.
5. If you are going to be late or need to cancel or reschedule your appointment, please contact our office as soon as possible at 919-401-1994.
6. Excessive same day cancellations and not showing for an appointment without calling to cancel prevent us from assisting other patients who are waiting for appointments. Multiple same day cancellations and no-shows within a six-month period may be cause for discharge from our practice. Please be courteous and provide at least 24-hour notice if you will not be able to keep your appointment
7. You will receive a confirmation email, text message or phone call prior to your appointment. We ask that you please confirm your appointment or request to cancel or reschedule during this communication.

• By phone at 919-401-1994.
• Via your Patient Portal.

We at Central Dermatology Center recognize that patients may have questions, concerns, or complications from treatment that warrant communication outside an office visit. We maintain a dedicated Triage staff that work during business hours to address patient voicemails and portal messages to providers.

When reviewing voicemails and portal messages, Triage staff will assign a status of Emergent or Non-emergent to the communication. Examples of Emergent of and Non-emergent communications are included below. Regardless of communication status, we will make every effort to respond as soon as possible.

If you are experiencing potentially life-threatening symptoms, please contact 911.

Emergent communications will be addressed with a provider on site immediately. Emergent communications placed after business hours or weekends will be answered by the provider on call.

Non-emergent communications will be addressed by the end of the following business day if received by 12 pm. Friday communications will be addressed by the end of business day on the following Monday if received by 12 pm. Communications after 12 pm may require two business days for a response.

Please do not place repeated calls or portal messages on the same business day. We ask that you treat our staff with courtesy and respect. Abusive behavior will not be tolerated and may lead to discharge from the practice.

• Fever or chills with a new rash
• Un-controlled bleeding, severe pain, or fever/chills following a procedure performed at Central Dermatology Center
• Hives, tongue or lip swelling, difficulty swallowing, difficulty breathing or a new rash following a medication prescribed at Central Dermatology Center

• Worsening skin condition despite treatment
• Unexpected swelling, pain, or prolonged healing following a procedure (biopsy, excision)
• Side effects from use of a prescribed topical medication that are not emergen
• Appointment scheduling or changes
• Prescription refills (patient should not wait until they are out of medication until they contact office for a refill)
• Prior authorizations or referrals
• Questions on test results and treatment

Central Dermatology Center offers portal messaging for non-emergent medical communications and questions regarding scheduling and billing. These messages are checked throughout the day and are a convenient way to contact the office with no telephone wait times. Utilizing portal messages is a secure way to get your questions answered quickly by staff.

1. Portal messages for providers should be used for medical questions regarding treatment provided at the last office visit. If your questions requires an office visit, you will receive a message asking you to contact the office to schedule a visit. A failure to respond to treatment or a new concern must be addressed in the setting of an office visit.
2. Unless you are asked to do so by Triage or your provider, do not submit photos for review. We do not diagnose new or changing growths or rashes through portal pictures. If your provider requests that you send them a photo for review, please indicate this request in your portal message.
3. For refill questions, if you have been seen within the last 12 months by our providers and need a refill for a medication we prescribed, please contact your pharmacy and request that they submit an electronic refill request to our office. If it has been over 12 months since you have been seen, we will be unable to refill your medication and ask that you contact our office at 919-401-1994 and request to schedule an appointment.
4. Please contact your pharmacy and ask them to fax a refill request to your provider. Refill requests will not be addressed through the portal.
5. For appointment scheduling or changes, please choose the scheduling option for portal messages. Our office will contact you via phone to address your appointment requests.
6. For billing questions, please choose the billing option from the portal message options. Our office will respond with either a return message through the portal or with a phone call.
7. All portal messages will be addressed by the end of the following business day if received by 12 pm. Messages received after 12 pm will be addressed by the end of the second business day. Friday communications will be addressed by the end of business day on the following Monday if received by 12 pm and by the end of business on Tuesday if left after 12 pm.
8. If you are having a medical emergency, please call 911 or the office directly at 919-401-1994, do not send a portal message.

As a patient at Central Dermatology Center, your skin health and concerns are our priority. To ensure that we are safely caring for your health we have guidelines in place for all prescription refill requests.

1. When your initial visit has concluded, and your provider indicates follow up expectations, please schedule as you leave our office to best accommodate your schedule and ensure that your refills are not delayed due to requesting an appointment without advanced notice. We would like to guarantee that you are able to schedule prior to your prescription expires and this is best done by scheduling early.
2. The staff at Central Dermatology Center want to accommodate your refill requests in a timely manner to prevent delay in therapy. To ensure we have the proper information to complete these requests we ask that you contact your pharmacy and have them electronically request a refill from us. Phone and portal requests will not be acceptable forms. We recommend making this request when you are notified that you are collecting the last fill of your medication.
3. There are times when we will be unable to provide prescription refills due to a lapse in clinical assessment. If it has been over one calendar year since we have seen you in our clinic, we will be unable to provide any refills. Please ensure that you schedule these appointments in advance to avoid waiting times. If you are on a high-risk medication that requires assessment more frequently than every year you must remain within the set appointment time frames established by your provider to have refills approved in our system.

What is paperless billing?
Paperless billing means we will be sending your bill for the visit through your patient portal instead of on paper through the mail.

When is paperless billing happening?
On February 5. There is nothing you need to do to enable paperless billing

Do I have to have a Patient Portal to get my bill paperless?

What is paperless billing?
Yes, to access a paperless bill you must have a portal account. If you don’t have one, we would be happy to help you set one up!

What if I want to keep getting a paper statement?
You may call our billing department at 919-401-1994, option 5, and ask to receive a paper statement.

How will I know if I have a bill?
When a bill in your portal you will receive an email alerting you that a statement/bill is available for you

Why are you doing paperless billing?
Central Dermatology is always looking for easier and more eco-friendly ways to do business. Paperless billing allows you immediate access to a bill without waiting for a monthly statement, and then the USPS to deliver.

Can I print my statement?
Yes! You can view your billing statement online in your portal and may print it if you want a paper copy.

Where can I view my paperless billing statement?
In your patient portal. Login to the portal and navigate to the billing section (it may be in the 3 lines at the top if you are on a mobile device)